MANUFACTURER’S GUARANTEE

The Manufacturer’s guarantee operates for ten years following the date of purchase. In the unlikely event of Scalewatcher becoming unserviceable, ie.the green light fails to illuminate, send the unit back for replacement, quoting the date of purchase.

This guarantee does not extend to any other electrical or water appliance or device that may be in use by the user of Scalewatcher and we accept no liability for the malfunction of any device other than Scalewatcher which has, either directly or indirectly been sold to the user.

Scalewatcher does not affect the potability or the natural mineral content of the water as there is nothing in contact with the water. Therefore, we accept no responsibility for water quality.

PERFORMANCE GUARANTEE - 6 MONTHS

The Scalewatcher system works and we want to ensure that it works for you. The purpose of this guarantee is to ensure customer satisfaction from your Scalewatcher following a reasonable period from installation, at least 3 months and not more than 6 months continuous operation. If you believe the unit is not operating correctly, take the following action:

1. Check Green lamp is illuminated, (when signal leads are connected).
2. Check signal coil is still correctly fitted, 11 tight close turns and is clear of bends, fittings and stop cocks (see installation instructions for detail).
3. Check that the Scalewatcher unit is at least 15cm (6”) from the coil but no more than 1.5 metres away and that excess signal cable has been removed and not left coiled or looped.
4. Check that the signal coil is not closer than 15cm (6”) from any major steel/iron objects, motors and appliances.
5. Check to establish where the coil is in relation to the earth bonding connection (a clip on the metal water pipe with a green/yellow cable connected to it). The coil should be at least 15cm (6”) from this if possible. 
6. Check all points covered in the Performance Guide.

This guarantee does not include the total elimination of scale in non-free flowing water systems, e.g. steam generators and kettles, because the calcium (still present in the water) will obviously harden if left to settle on extremely hot heater elements.

If you are still not satisfied, then contact your supplier who may be able to advise on an alternative method of installation. Should he be unable to assist in resolving the problem by system modification or upgrade to a more powerful unit, then you will be offered a refund of the unit price on return of the unit, in good condition and with the mains cable intact and not shortened.

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